Knowledge and Information Management Systems:
Strategy, Design, and Implementation

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by Zach Wahl download a PDF brochure Download Event Brochure


Knowledge and Information Management technologies are pervasive throughout organizations of all sizes, types, and industries. An inordinate number of these organizations have struggled to successfully select, design, build, and maintain these systems. This seminar will provide a step-by-step guide, rich with best practices and real world case studies, to help organizations understand, strategize, select, design, and implement Knowledge and Information Management systems including Intranets, knowledge bases, content and document management systems, and learning management systems. The seminar will detail approaches and methodologies to ensure engagement from business users, change management, and long-term evolution and improvement of these systems. The seminar will provide an end-to-end guide, including definition of the types of systems and the value they offer, through an understanding of needs and functionality, through user-centered system design and development, to long-term maintenance and governance of these systems and the content within them.

What you will learn

During this two-day seminar, you will learn the business value and potential returns of knowledge and information management systems. You will also learn a comprehensive series of methodologies, with accompanying best practices, for the selection, design, development, and operations of knowledge and information management systems. As a result of this seminar, you will be equipped to guide your organization and lead knowledge and information management projects through all stages of selection, design, development, and operations.

Main Topics

  • Types of Knowledge and Information Systems and their functionality
  • Defining Return on Investment and Developing Business Cases for KM/IM Efforts
  • Selecting the Right Technology
  • Engaging Business Users
  • User-Centered Design and Development
  • Agile Methodologies for Design and Development
  • Content Migration and Enhancement
  • System and Content Governance
  • Analytics to Enable Continuous Evolution